Overview
Multi-location businesses can connect their loyalty programs across all store locations, allowing customers to earn and redeem rewards at any participating store. This centralized loyalty program approach provides flexibility for both businesses and customers, whether you operate under a single business entity or multiple separate owners.
Benefits of Cross-Location Loyalty Programs
A linked multi-location loyalty program offers:
Unified customer experience: Customers earn and redeem rewards at any of your locations
Centralized customer data: Track customer behavior across all stores from one dashboard
Increased customer flexibility: Shoppers can visit whichever location is most convenient
Simplified management: Manage one loyalty program instead of multiple separate programs
Setup Options by Business Structure
Option 1: Single Owner with Multiple Locations
When this applies: All your store locations are linked under a single Clover account with the email address.
Setup steps:
Log into your Clover web dashboard
Navigate to the App Market
Download the Trezoro Loyalty app for each location
The system will automatically link all locations together
Customers can immediately earn and redeem rewards across all stores
Key requirement: All locations must use different Merchant IDs but be connected under the same Clover account.
Option 2: Multiple Owners or Separate Entities
When this applies: Your store locations have different owners or operate under separate Clover dashboards.
Setup steps:
Contact Trezoro Loyalty support at rewards@trezoroloyalty.com or call directly
Provide information about all locations to be linked
The support team will configure the cross-location linking on the backend
Verify that all locations appear connected in your dashboard
Important note: Manual linking by Trezoro support is required for locations under different ownership structures.
Keeping Loyalty Programs Separate
If you prefer to maintain independent loyalty programs for each location, this is also supported. Each store location can operate its own distinct rewards program with:
Location-specific reward rules
Separate customer earning and redemption tracking
Independent promotional campaigns
This option is ideal for franchises or locations with different brand identities.
Frequently Asked Questions
Can customers check their balance at any location? Yes, when locations are linked, customer loyalty balances sync across all stores in real-time.
What happens if one location is offline? The loyalty program will sync data once the connection is restored. Customers can still earn points offline, which will update when online.
Can I mix linked and separate programs? Yes, you can choose which locations participate in the shared program and which maintain separate programs.
Getting Support
For assistance with multi-location loyalty program setup:
Email: rewards@trezoroloyalty.com
Phone: Contact through your Clover dashboard support section
Setup time: Typically completed within 1 business day