Is SMS Messaging Available?
Yes, SMS messaging (text messaging) is included with PRO plans. This feature allows you to send text message campaigns directly to your contacts' mobile phones.
SMS Messaging Plan Details
What's Included in PRO Plans
SMS messaging capabilities for campaign delivery
SMS credits that reset on a rolling 30-day basis per campaign
Option to purchase additional SMS top-up bundle packages
Access to bulk text messaging for marketing campaigns
Who Can Use SMS Messaging?
SMS messaging is exclusively available to users with active PRO plan subscriptions. Standard or free plans do not include SMS messaging capabilities.
How SMS Credit Limits Work
30-Day Rolling Reset System
SMS credits operate on a per-campaign basis with a 30-day rolling reset period. This means each campaign's SMS allocation resets exactly 30 days after that specific campaign date, not on a calendar month basis.
SMS Reset Example
Here's how the rolling 30-day reset works in practice:
Campaign Date | SMS Used | Credits Reset On | SMS Credited Back |
|---|---|---|---|
January 1 | 500 | January 31 | 500 |
January 5 | 1,000 | February 4 | 1,000 |
January 17 | 1,000 | February 16 | 1,000 |
January 22 | 800 | February 21 | 800 |
January 31 | 700 | March 2 | 700 |
Total | 4,000 | 4,000 |
Key Points:
Each campaign's SMS credits reset independently after 30 days
If you send a campaign on January 1 using 500 SMS credits, those 500 credits return to your account on January 31
Multiple campaigns can have different reset dates based on when they were sent
This rolling reset system provides flexibility for ongoing campaign scheduling
Important SMS Policies
Expiration Policy
⚠️ Critical: Unused SMS credits expire after 30 days. Plan your campaigns accordingly to maximize your SMS allocation.
SMS Top-Up Packages
If you need additional SMS credits beyond your plan allocation:
SMS top-up bundle packages are available for purchase
Top-up credits supplement your existing PRO plan allocation
Contact support or check your account dashboard for top-up pricing and options
Content Restrictions
SMS campaigns must comply with content restrictions and regulations. For detailed information about:
Prohibited content types
Regulatory compliance requirements
Best practices for SMS campaigns
Please refer to the SMS content restrictions article for comprehensive guidelines.
Frequently Asked Questions
Q: Do my SMS credits roll over month to month?
A: No. SMS credits operate on a 30-day rolling window per campaign. Unused credits expire 30 days after the campaign date.
Q: Can I use SMS messaging on a free plan?
A: No. SMS messaging is exclusively available with PRO plan subscriptions.
Q: What happens if I run out of SMS credits?
A: You can purchase SMS top-up bundle packages to add additional credits to your account.
Q: Do all campaigns share the same SMS pool?
A: Each campaign tracks SMS usage separately with its own 30-day reset period based on the campaign send date.
Next Steps
To start using SMS messaging:
Ensure you have an active PRO plan subscription
Review SMS content restrictions before creating campaigns
Plan your campaign schedule to optimize your 30-day SMS credit allocation
Consider purchasing top-up bundles if you need additional SMS capacity
For more details regarding restricted content when sending SMS campaigns, please refer to this article.